Delayed device approval emails affecting sign-in

What to do

• Check whether you use Kraken Website. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 45m it lasted.

  Anything that failed between 2026-03-11 19:28 UTC and 2026-03-11 20:13 UTC may need a replay.

• Subscribe to Kraken's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=kraken works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Kraken 4

1. identifiedMar 11, 2026, 7:28 PM UTC

   We are aware of an issue where some clients are not receiving device approval emails, which may prevent sign-in on unrecognized devices. We are actively investigating and working on a resolution. Clients who have already approved their device or use alternative 2FA methods should not be affected. We will provide updates as we have more information.

   provider

2. identifiedMar 11, 2026, 7:39 PM UTC

   Some clients may also be experiencing issues where the email approval link redirects to a logged out state on Kraken.com. This is currently only impacting logins from new devices that have not previously been approved.

   provider

3. monitoringMar 11, 2026, 7:51 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

4. resolvedMar 11, 2026, 8:13 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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