# Delayed device approval emails affecting sign-in

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 45m
- started 2026-03-11 19:28 UTC
- Website
- id: DWN-be6a45a83d
- Official page: https://stspg.io/620pz7p0s182

## Updates from Kraken
### 2026-03-11 19:28 UTC: identified
We are aware of an issue where some clients are not receiving device approval emails, which may prevent sign-in on unrecognized devices. 
We are actively investigating and working on a resolution. Clients who have already approved their device or use alternative 2FA methods should not be affected. 
We will provide updates as we have more information.

### 2026-03-11 19:39 UTC: identified
Some clients may also be experiencing issues where the email approval link redirects to a logged out state on Kraken.com.
This is currently only impacting logins from new devices that have not previously been approved.

### 2026-03-11 19:51 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-03-11 20:13 UTC: resolved
This incident has been resolved.

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