# Issues creating virtual account orders on Banking Circle

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 4h 16m
- started 2026-08-13 11:50 UTC
- id: DWN-bec78b6956
- Official page: https://stspg.io/bk6898yymzm2

## Updates from Kraken
### 2026-08-13 11:50 UTC: investigating
We are investigating an issue affecting the creation of new virtual accounts on Banking Circle.
Existing accounts are not known to be affected at this time. We are working to restore normal functionality and will provide an update as more information becomes available.

### 2026-08-13 16:06 UTC: resolved
This incident has been resolved.

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