# "Pay with balance" not working on Kraken Pro Web for Prop purchases

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 45m
- started 2026-07-31 16:03 UTC
- Prop Trading
- id: DWN-c81518721e
- Official page: https://stspg.io/fnbcs5rmqy8c

## Updates from Kraken
### 2026-07-31 16:03 UTC: investigating
We are currently investigating an issue that prevents clients from paying using their balance for Kraken Prop evaluations.

### 2026-07-31 16:48 UTC: resolved
This incident has been resolved.

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