# Onboarding Issues for EEA clients on Mobile Apps.

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 1h 15m
- started 2026-06-10 16:40 UTC
- Kraken App, Kraken Pro App, Krak App
- id: DWN-cd879e7f19
- Official page: https://stspg.io/3p3g7j35wywx

## Updates from Kraken
### 2026-06-10 16:40 UTC: investigating
We are currently investigating an issue that causes Apps to freeze during Tax Number verification step for EEA clients. Web services are not affected.

### 2026-06-10 17:41 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-06-10 17:54 UTC: resolved
This incident has been resolved.

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