Connectivity Issues - Derivatives

What to do

• Check whether you use Kraken User Interface, User Interface, Single Sign-On, Single Sign-On and 6 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 28m it lasted.

  Anything that failed between 2026-05-12 21:22 UTC and 2026-05-12 21:50 UTC may need a replay.

• Subscribe to Kraken's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=kraken works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Kraken 5

1. investigatingMay 12, 2026, 9:22 PM UTC

   We are investigating reports from clients having difficulty connecting to Derivatives via the user interface and the API. We are working to resolve the issue and will update as soon as we have more information.

   provider

2. identifiedMay 12, 2026, 9:23 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. identifiedMay 12, 2026, 9:23 PM UTC

   The platform is in post-only mode while checks are being performed. Orders can be placed or cancelled, but no executions or liquidations can occur until post-only is removed.

   provider

4. monitoringMay 12, 2026, 9:25 PM UTC

   The platform is back online and post-only has been removed. We will continue monitoring and will update as necessary.

   provider

5. resolvedMay 12, 2026, 9:50 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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