Instant Buys & Recurring and Custom order delays

What to do

• Check whether you use Kraken Website, Kraken App, Kraken Pro App, Krak App and 1 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3d 15h it lasted.

  Anything that failed between 2026-05-21 19:45 UTC and 2026-05-25 11:21 UTC may need a replay.

• Subscribe to Kraken's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=kraken works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Kraken 5

1. identifiedMay 21, 2026, 7:45 PM UTC

   We are aware of some users reporting issues with Instant Buy, and Recurring and Custom orders. Our engineers are aware of the issue are are preparing a fix.

   provider

2. identifiedMay 23, 2026, 11:30 AM UTC

   A fix that has resolved the majority of affected cases has been implemented. A small number of cases remain under investigation and we will provide a further update once all cases are resolved.

   provider

3. identifiedMay 25, 2026, 7:36 AM UTC

   We are continuing to work on a fix for this issue.

   provider

4. monitoringMay 25, 2026, 11:11 AM UTC

   A fix has been implemented and we are monitoring the results.

   provider

5. resolvedMay 25, 2026, 11:21 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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