Email Delivery Issues

What to do

• Check whether your product depends on Kraken. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 5d 10h it lasted.

  Anything that failed between 2026-05-06 04:51 UTC and 2026-05-11 15:45 UTC may need a replay.

• Subscribe to Kraken's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=kraken works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Kraken 5

1. investigatingMay 6, 2026, 4:51 AM UTC

   We are currently investigating reports of degraded performance affecting email delivery. Clients may experience delays receiving emails related to account activation, withdrawals, security actions, and other automated notifications.

   provider

2. monitoringMay 6, 2026, 5:55 AM UTC

   A fix has been implemented and we are monitoring the results.

   provider

3. investigatingMay 7, 2026, 10:28 AM UTC

   We are again investigating reports of degraded performance affecting email delivery. Clients may experience delays receiving emails related to account activation, withdrawals, security actions, and other automated notifications.

   provider

4. monitoringMay 8, 2026, 9:24 AM UTC

   A fix has been implemented and we are monitoring the results.

   provider

5. resolvedMay 11, 2026, 3:45 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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