Orders Visibility Issue

What to do

• Check whether your product depends on Kraken. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 51d 1h it lasted.

  Anything that failed between 2026-05-19 07:43 UTC and 2026-07-09 09:29 UTC may need a replay.

• Subscribe to Kraken's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=kraken works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Kraken 6

1. investigatingMay 19, 2026, 7:43 AM UTC

   We are investigating an issue causing order history to be unavailable for orders placed from May 13 onwards. We are working to resolve the issue and will update as soon as we have more information.

   provider

2. identifiedMay 19, 2026, 11:44 AM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. identifiedMay 26, 2026, 2:02 PM UTC

   We are continuing to work on a fix for this issue.

   provider

4. identifiedJun 4, 2026, 10:40 AM UTC

   We are continuing to work on a fix for this issue and will update as soon as we have more information.

   provider

5. identifiedJun 22, 2026, 2:06 PM UTC

   We are continuing to work on a fix for this issue and will update as soon as we have more information.

   provider

6. resolvedJul 9, 2026, 9:29 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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