# Issues During New Account Onboarding on the Kraken App

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 14m
- started 2026-06-26 14:01 UTC
- Kraken App
- id: DWN-edc8407cb2
- Official page: https://stspg.io/n66m0kskbs9x

## Updates from Kraken
### 2026-06-26 14:01 UTC: investigating
We are currently investigating an issue affecting a subset of clients using the Kraken Mobile app. Affected clients may see a blank screen after selecting their nationality new account onboarding, which may prevent them from completing the onboarding flow. Website and the Pro app are fully functional and can be used as a workaround. We are working to resolve the issue and will update as soon as we have more information.

### 2026-06-26 14:11 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-06-26 14:15 UTC: resolved
This incident has been resolved.

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