# Service outage on EU region

- Provider: [Lago](https://down.guide/lago)
- Level: confirmed
- Impact: Partial outage
- lasted 7h
- started 2026-05-11 07:11 UTC
- eu
- id: DWN-10362aa2f6
- Official page: https://status.getlago.com/incidents/01KRAY0YPXXDC6DRP76N2P954F

## Updates from Lago
### 2026-05-11 07:11 UTC: investigating
We are experiencing elevated latency on our API endpoints. Some API requests may take longer than usual. Our team is investigating and working to resolve this. We will provide updates as we learn more.

### 2026-05-11 07:58 UTC: investigating
We are currently experiencing a service outage. Our systems are not responding as expected. Our engineering team has been alerted and is actively investigating the issue. We will provide updates as soon as we have more information.

### 2026-05-11 08:05 UTC: identified
We've identified the root cause and are working on a fix. Customers may notice delays in billing processing in the meantime. We'll post another update as soon as the fix is rolled out.

### 2026-05-11 09:06 UTC: monitoring
The system is stable and the immediate impact has been resolved.
We're now processing a significant backlog of billing events that built up during the incident. This may take a while to fully clear. During this window, customers may notice delays in billing processing. All events and invoices will be processed once the backlog is cleared.
We're monitoring progress closely and will update this page as the system fully catches up.

### 2026-05-11 09:59 UTC: identified
We're investigating an elevated rate of API errors. The root cause has been identified and we're deploying a fix. Customers may experience failed requests or degraded performance in the meantime. We'll update this page as the fix rolls out.

### 2026-05-11 10:48 UTC: identified
The root cause has been identified as an autovacuum running on a large table in our EU database. Cancelling it is not safe at this stage, so we are letting it complete. The system remains operational, though some EU customers may experience increased latency on API calls and delays on background jobs. Next update in 30 minutes or as soon as the vacuum completes.

### 2026-05-11 11:36 UTC: monitoring
The autovacuum has completed and database performance has returned to normal levels on the EU cluster. We're monitoring the system to confirm full recovery. We'll post a final update shortly.

### 2026-05-11 12:18 UTC: monitoring
The system is stable again and the immediate impact has been resolved.
We're now processing again a significant backlog of billing events that built up during the incident. This may take a while to fully clear. During this window, customers may notice delays in billing processing. All events and invoices will be processed once the backlog is cleared.
We're monitoring progress closely and will update this page as the system fully catches up.

### 2026-05-11 14:11 UTC: resolved
The incident is resolved. Earlier today, a long-running autovacuum on our EU database caused elevated latency on some API calls and delays on background jobs. The vacuum has completed, performance has returned to baseline, and monitoring confirms full recovery. We'll follow up internally to reduce the impact of similar operations in the future. Thanks for your patience.

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