- Level
- confirmed
- Worst impact
- Degraded
- Components
- Lattice Application
- Regions
- us
- Down Index
- 28of 100
What to do
Check whether you use Lattice Lattice Application in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 33m it lasted.
Anything that failed between 2026-01-09 20:10 UTC and 2026-01-09 21:43 UTC may need a replay.Subscribe to Lattice's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=lattice works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Lattice 3
- investigating
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.
provider
- monitoring
Intercom has implemented a fix and we are monitoring the results. Live chat should be available but if you have any issues, please email us at customercare@lattice.com.
provider
- resolved
Our upstream provider, Intercom, is back online. Customers can now utilize live chat to reach out for support.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-79fbf74f53
Is Lattice still down?
No, this incident was resolved 2026-01-09 21:43 UTC. For Lattice's live state, see https://down.guide/lattice.
How long did it last?
1h 33m, from 2026-01-09 20:10 UTC to 2026-01-09 21:43 UTC, by the times Lattice posted.
What was affected?
Lattice named Lattice Application in us.
What caused it?
Lattice hasn't published a root cause. If it does, it shows here.
Where does this come from?
Lattice's official status page, https://status.lattice.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.