# Live Chat Interruption

- Provider: [Lattice](https://down.guide/lattice)
- Level: confirmed
- Impact: Degraded
- lasted 1h 33m
- started 2026-01-09 20:10 UTC
- Lattice Application
- us
- id: DWN-79fbf74f53
- Official page: https://stspg.io/j417v6f3t8pr

## Updates from Lattice
### 2026-01-09 20:10 UTC: investigating
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.

### 2026-01-09 21:10 UTC: monitoring
Intercom has implemented a fix and we are monitoring the results. Live chat should be available but if you have any issues, please email us at customercare@lattice.com.

### 2026-01-09 21:43 UTC: resolved
Our upstream provider, Intercom, is back online. Customers can now utilize live chat to reach out for support.

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