# Errors selecting Employees in Compensation Cycle Setup

- Provider: [Lattice](https://down.guide/lattice)
- Level: confirmed
- Impact: Degraded
- lasted 1h 47m
- started 2025-07-16 18:13 UTC
- Lattice Application
- id: DWN-9c1130b173
- Official page: https://stspg.io/gs5x620z8fhz

## Updates from Lattice
### 2025-07-16 18:13 UTC: investigating
Compensation product: admins are receiving an error when selecting all employees in Step 3 (Employees) of Compensation Cycle setup. Lattice team is investigating.

### 2025-07-16 18:27 UTC: identified
Our team has confirmed that this error occurs only when taking bulk actions on Step 3 (Employees) of Compensation Cycle Setup. 
We encourage users to utilize the "Upload Eligibility" option as an alternate method of setting employee participant status for the time being as we continue to work on a full resolution.

### 2025-07-16 19:32 UTC: identified
Our team is continuing to work on a resolution.

### 2025-07-16 20:00 UTC: resolved
This incident has been resolved.

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