# Intercom Chat Bot down

- Provider: [Lattice](https://down.guide/lattice)
- Level: confirmed
- Impact: Degraded
- lasted 1h 1m
- started 2026-04-14 12:59 UTC
- Lattice Application
- us
- id: DWN-9c3b9787c2
- Official page: https://stspg.io/48yg04y6mpjc

## Updates from Lattice
### 2026-04-14 12:59 UTC: investigating
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.

### 2026-04-14 13:05 UTC: identified
The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.

### 2026-04-14 14:00 UTC: resolved
This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.

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