# Elevated error rates in the LaunchDarkly application

- Provider: [LaunchDarkly](https://down.guide/launchdarkly)
- Level: confirmed
- Impact: Degraded
- lasted 18h 55m
- started 2026-10-02 14:10 UTC
- Web app (app.launchdarkly.com)
- id: DWN-37d50fe95f
- Official page: https://stspg.io/gqgr601mmtq1

## Updates from LaunchDarkly
### 2026-10-02 14:10 UTC: identified
We're investigating elevated error rates affecting the LaunchDarkly web application and API. Some requests may fail or time out intermittently, including custom role management. We'll share an update as we learn more.

### 2026-10-02 17:29 UTC: identified
Identified. We've identified the cause of the elevated error rates and are working on a fix. Customers may still be unable to list, search, or assign custom roles; existing roles continue to be enforced. Most other features are operating normally, though some requests may fail intermittently. We'll share another update as recovery progresses.

### 2026-10-03 01:26 UTC: monitoring
Monitoring. We've applied a fix and error rates have returned to normal, including custom role listing, search, and assignment. We're continuing to monitor while we complete recovery work.

### 2026-10-03 09:05 UTC: resolved
This incident has been resolved.

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