# The Down Index, 2026-W40

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/leaderboard/methodology).

1. **65** Salesforce: [Customer360Audiences, analytics Degradation on BRA6S, BRA18, BRA34, BRA36…](https://down.guide/salesforce/DWN-06a2310c06) (Major outage, 13h 10m)
2. **61** Anthropic: [Elevated errors on claude.ai, Claude Code, Claude Cowork and the Claude API](https://down.guide/anthropic/DWN-d8f9d697a6) (Partial outage, 2h 6m)
3. **50** AWS: [INTERNETCONNECTIVITY (eu-south-2): Elevated packet loss](https://down.guide/aws/DWN-ead02183fb) (Degraded, 2h 42m)
4. **49** Grafana Cloud: [Grafana Access Issues](https://down.guide/grafana-cloud/DWN-03ab2f1a50) (Major outage, 1h 49m)
5. **46** Slack: [Free Plan Customers Are Experiencing Message Failures](https://down.guide/slack/DWN-0f8d14f216) (Degraded, 6h 20m)
6. **45** Rippling: [Rippling app is down](https://down.guide/rippling/DWN-16bbbc97e0) (Major outage, 8h 35m)
7. **44** Chargebee: [API Service Degradation](https://down.guide/chargebee/DWN-e9bdfcb07f) (Partial outage, 2h)
8. **44** Box: [\[Critical\] Issues with All Files Page, Box Notes, API calls, logins and downloads](https://down.guide/box/DWN-e67ebd4762) (Major outage, 1h 14m)
9. **44** Bitbucket: [Job processing and scheduling is degraded affecting multiple Atlassian products](https://down.guide/bitbucket/DWN-84dcad282d) (Partial outage, 4h 56m)
10. **44** Anthropic: [Delayed credits on the Claude Platform](https://down.guide/anthropic/DWN-0d80a4628f) (Degraded, 6h 16m)
11. **43** SerpApi: [\[Yandex Search API\] Increased Error Rate](https://down.guide/serpapi/DWN-b97a885243) (Major outage, 5h 12m)
12. **43** Salesforce: [AutomationStudio Degradation on DB19, DB26, DB27, DB32…](https://down.guide/salesforce/DWN-978606a7ae) (Degraded, 1d 17h)
13. **43** Salesforce: [AutomationStudio Degradation on DB50000, DB50001, DB50002, DB50003…](https://down.guide/salesforce/DWN-d2799b7509) (Degraded, 1d 17h)
14. **42** Convex: [AI gateway unavailable](https://down.guide/convex/DWN-a2804b101d) (Major outage, 1h 4m)
15. **42** Basecamp: [Basecamp 5 and HEY are down](https://down.guide/basecamp/DWN-ebebc31c44) (Major outage, 24m)
16. **41** OpenAI: [Elevated errors across ChatGPT, Codex, and the API including the Agents API](https://down.guide/openai/DWN-f02f6b69d3) (Degraded, 5h 21m)
17. **40** ElevenLabs: [Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures](https://down.guide/elevenlabs/DWN-68fb649aaf) (Partial outage, 3h 44m)
18. **40** Brex: [Admin home page load error spike](https://down.guide/brex/DWN-34683eea09) (Major outage, 34m)
19. **40** GitHub Actions: [Actions Job Delays](https://down.guide/github-actions/DWN-e1bc6a6a42) (Degraded, 3h 9m)
20. **40** SurveyMonkey: [Custom data / respondent metadata missing from Individual Response Table and XLS exports](https://down.guide/surveymonkey/DWN-511d0954ac) (Degraded, 2h 52m)
21. **39** GitHub: [Copilot Code Review is unable to complete reviews](https://down.guide/github/DWN-545ba0b68d) (Major outage, 52m)
22. **39** Fly.io: [Partial outage in AMS](https://down.guide/fly/DWN-93acd41b33) (Major outage, 57m)
23. **38** Basecamp: [Campfire outage](https://down.guide/basecamp/DWN-e6f888007b) (Major outage, 16m)
24. **38** Basecamp: [Basecamp Classic outage](https://down.guide/basecamp/DWN-d2b1abf626) (Major outage, 16m)
25. **38** Cloudflare Workers: [Cloudflare Workers build delays](https://down.guide/cloudflare-workers/DWN-ab4997bbdf) (Degraded, 1d 5h)

Previous week: https://down.guide/leaderboard/2026-W39; next week: https://down.guide/leaderboard/2026-W41

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