Email drafts deleted when scheduling interview

What to do

• Check whether you use Lever Hire, Hire in us. Check your stack

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• Confirm your retries, queues and scheduled jobs caught up after the 1d 5h it lasted.

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Updates from Lever 3

1. investigatingOct 27, 2025, 4:28 PM UTC

   We are currently investigating an issue that intermittently affects email drafts when scheduling interviews. Issues impacting Interview emails were noticed on Thursday 10/23/2025. Users may see their email drafts removed after viewing the preview page when scheduling an interview. Our Engineering teams are actively working to resolve this as soon as possible.

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2. resolvedOct 28, 2025, 10:22 PM UTC

   The issue where email drafts were removed when advancing through the interview scheduling process has been resolved. The incident occurred from October 16, 2025 at 9:41 AM to October 28, 2025 at 2:30 PM PT. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

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3. postmortemOct 30, 2025, 12:36 PM UTC

   **Impact Summary**  Between **October 22, 2025** and **October 28, 2025**, an issue with the Lever email-message-edito**r** component caused the email body to be unintentionally cleared in several workflows, including the interview scheduler and offer edito**r**. As a result, emails may have been sent without any body content, potentially leading to confusion or miscommunication with candidates and stakeholders.   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Root Cause**  An update was introduced to support upcoming functionality for the Candidate Transparency feature. This change altered how the email-message-editor initialized its content:   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Resolution**  * On **October 27, 2025**, the issue was identified and diagnosed.  * A fix was implemented to restore the original behavior.  * The fix was deployed to production on **October 28, 2025 at 17:11 ET**, restoring expected functionality.   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_  **Preventative Actions**  To prevent similar issues in the future, improved regression testing will be implemented for shared components like the email-message-editor.

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Corrections

None so far.

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