# Email drafts deleted when scheduling interview

- Provider: [Lever](https://down.guide/lever)
- Level: confirmed
- Impact: Degraded
- lasted 1d 5h
- started 2025-10-27 16:28 UTC
- Hire, Hire
- us
- id: DWN-04019e8010
- Official page: https://stspg.io/5nv818nsmmd6

## Updates from Lever
### 2025-10-27 16:28 UTC: investigating
We are currently investigating an issue that intermittently affects email drafts when scheduling interviews. Issues impacting Interview emails were noticed on Thursday 10/23/2025. Users may see their email drafts removed after viewing the preview page when scheduling an interview. Our Engineering teams are actively working to resolve this as soon as possible.

### 2025-10-28 22:22 UTC: resolved
The issue where email drafts were removed when advancing through the interview scheduling process has been resolved. The incident occurred from October 16, 2025 at 9:41 AM to October 28, 2025 at 2:30 PM PT. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

### 2025-10-30 12:36 UTC: postmortem
\*\*Impact Summary\*\* 
Between \*\*October 22, 2025\*\* and \*\*October 28, 2025\*\*, an issue with the Lever email-message-edito\*\*r\*\* component caused the email body to be unintentionally cleared in several workflows, including the interview scheduler and offer edito\*\*r\*\*. As a result, emails may have been sent without any body content, potentially leading to confusion or miscommunication with candidates and stakeholders. 
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\*\*Root Cause\*\* 
An update was introduced to support upcoming functionality for the Candidate Transparency feature. This change altered how the email-message-editor initialized its content: 
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\*\*Resolution\*\* 
\* On \*\*October 27, 2025\*\*, the issue was identified and diagnosed. 
\* A fix was implemented to restore the original behavior. 
\* The fix was deployed to production on \*\*October 28, 2025 at 17:11 ET\*\*, restoring expected functionality. 
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 \*\*Preventative Actions\*\* 
To prevent similar issues in the future, improved regression testing will be implemented for shared components like the email-message-editor.

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