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Lever

Adobe Sign offer letter packets cannot be generated

Degraded Lasted 4d 23h · started · Lever's page

Level
confirmed
Worst impact
Degraded
Components
Communication & eSignature
Down Index
24of 100

What to do

  • Check whether you use Lever Communication & eSignature. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 4d 23h it lasted.

    Anything that failed between 2026-01-21 19:01 UTC and 2026-01-26 18:58 UTC may need a replay.
  • Subscribe to Lever's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=lever works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Lever 9

  1. investigating

    We are aware of an issue impacting Adobe offer letter packet generation that may produce the error: “Error sending offer packet: /public/oauth APIs are not allowed to access for this application.” Our Engineering team is actively investigating and working toward a fix.

    provider

  2. investigating

    We are continuing to investigate this issue.

    provider

  3. monitoring

    The issue has been resolved and our teams are monitoring to ensure continued stability.

    provider

  4. identified

    The issue has been identified and our Engineers are working on a solution. We will provide further updates as soon as available.

    provider

  5. identified

    Our Engineering team is actively working on a fix for this issue. We will update the status once a deployment timeline is confirmed.

    provider

  6. identified

    Our team has identified the root cause of the issue and is currently validating and testing to ensure a complete and stable resolution. We are actively working to complete this phase as quickly as possible. Our next update will be provided by 5:00 PM ET. Thank you for your patience while we work to restore full functionality.

    provider

  7. identified

    Our team is continuing to test and validate the proposed fix to ensure it fully resolves the issue and maintains system stability. This phase is still in progress, and we are working diligently to complete it as quickly as possible. Thank you for your continued patience as we work to restore full functionality.

    provider

  8. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  9. resolved

    This incident has been resolved. Please follow up with the Lever Support team if you encounter continued disruptions when attempting Adobe Sign supported sendings.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-1ba37b575e

Is Lever still down?

No, this incident was resolved 2026-01-26 18:58 UTC. For Lever's live state, see https://down.guide/lever.

How long did it last?

4d 23h, from 2026-01-21 19:01 UTC to 2026-01-26 18:58 UTC, by the times Lever posted.

What was affected?

Lever named Communication & eSignature.

What caused it?

Lever hasn't published a root cause. If it does, it shows here.

Where does this come from?

Lever's official status page, https://status.lever.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.