# Adobe Sign offer letter packets cannot be generated

- Provider: [Lever](https://down.guide/lever)
- Level: confirmed
- Impact: Degraded
- lasted 4d 23h
- started 2026-01-21 19:01 UTC
- Communication & eSignature
- id: DWN-1ba37b575e
- Official page: https://stspg.io/njnlk04dnvqf

## Updates from Lever
### 2026-01-21 19:01 UTC: investigating
We are aware of an issue impacting Adobe offer letter packet generation that may produce the error:
“Error sending offer packet: /public/oauth APIs are not allowed to access for this application.”
Our Engineering team is actively investigating and working toward a fix.

### 2026-01-21 19:01 UTC: investigating
We are continuing to investigate this issue.

### 2026-01-22 13:05 UTC: monitoring
The issue has been resolved and our teams are monitoring to ensure continued stability.

### 2026-01-22 13:13 UTC: identified
The issue has been identified and our Engineers are working on a solution. We will provide further updates as soon as available.

### 2026-01-22 22:01 UTC: identified
Our Engineering team is actively working on a fix for this issue. We will update the status once a deployment timeline is confirmed.

### 2026-01-23 17:24 UTC: identified
Our team has identified the root cause of the issue and is currently validating and testing to ensure a complete and stable resolution. We are actively working to complete this phase as quickly as possible.
Our next update will be provided by 5:00 PM ET.
Thank you for your patience while we work to restore full functionality.

### 2026-01-23 21:49 UTC: identified
Our team is continuing to test and validate the proposed fix to ensure it fully resolves the issue and maintains system stability. This phase is still in progress, and we are working diligently to complete it as quickly as possible.
Thank you for your continued patience as we work to restore full functionality.

### 2026-01-24 04:02 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-01-26 18:58 UTC: resolved
This incident has been resolved. Please follow up with the Lever Support team if you encounter continued disruptions when attempting Adobe Sign supported sendings.

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