- Level
- confirmed
- Worst impact
- Major outage
- Components
- Hire
- Regions
- us
- Down Index
- 49of 100
What to do
Check whether you use Lever Hire in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3d 2h it lasted.
Anything that failed between 2025-02-18 22:20 UTC and 2025-02-22 01:16 UTC may need a replay.Subscribe to Lever's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=lever works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Lever 6
- investigating
We are continuing our investigation into an issue that is intermittently affecting the hire.lever.co platform. Users may intermittently experience 500 error messages when attempting to access Hire.lever.co. Our Engineering teams are actively working to resolve this as soon as possible.
provider
- monitoring
Our team was able to stabilize the hire.lever.co platform. Customers should now be able to access the Lever tool without encountering the 500 error messages. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.
provider
- identified
Our team has identified the issue and is working to implement a resolution. Users may intermittently experience 500 error messages when attempting to access Hire.lever.co. Our Engineering teams are actively working to resolve this as soon as possible.
provider
- monitoring
Our team was able to stabilize the hire.lever.co platform. Customers should now be able to access the Lever tool without encountering the 500 error messages. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.
provider
- resolved
The issue where 500 errors when attempting to access Lever has been resolved. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new
provider
- postmortem
On the early morning of Feb 18, 2025 \(Pacific Time\), Lever product engineers were alerted by internal monitoring tools for a database instance being unavailable. Around 50% of customers may have initially experienced higher latency on Lever Hire and the Lever API. A few hours later, compounding issues in the database replicas caused Lever Hire to be inaccessible for those ~50% of customers, for a few hours. The impacted customer accounts were unable to access Lever Hire and candidate-related Data API endpoints at all on Feb 18 from 5:55-10:05 PST \(the longest outage, ~4 hours\), 14:08-14:18, 14:48-14:52, 21:52-22:09; and Feb 19 from 00:06-00:14. Lever-hosted job sites continued to work for all customers. Lever product engineers were engaged for investigation and troubleshooting pointed to database issues caused by unusual external Lever API load. The issue was resolved by: Rebuilding the affected database replicas Spreading Lever API load across additional database replicas As part of this database recovery and mitigation measures, the Lever API also became inaccessible for all customers for a few hours. The database rebuild also caused some Lever Hire pipeline numbers and search results to be temporarily out of sync. To mitigate this situation from occurring in the future and to reduce the risk of a future impact the following measures have been put into place: Per above, spreading Lever API load across additional database replicas Limiting database time for individual Lever API requests, to prevent a few individual requests from having a wider impact Optimizing database query performance
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-5079df66c5
Is Lever still down?
No, this incident was resolved 2025-02-22 01:16 UTC. For Lever's live state, see https://down.guide/lever.
How long did it last?
3d 2h, from 2025-02-18 22:20 UTC to 2025-02-22 01:16 UTC, by the times Lever posted.
What was affected?
Lever named Hire in us.
What caused it?
Lever hasn't published a root cause. If it does, it shows here.
Where does this come from?
Lever's official status page, https://status.lever.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.