# Data refresh issue in Visual Insights and Data Explorer

- Provider: [Lever](https://down.guide/lever)
- Level: confirmed
- Impact: Degraded
- lasted 12h 36m
- started 2025-07-15 17:34 UTC
- Visual Insights, Visual Insights
- us
- id: DWN-bc880f1317
- Official page: https://stspg.io/gcv7xzg095p1

## Updates from Lever
### 2025-07-15 17:34 UTC: identified
We’ve identified the issue causing degraded data syncing to Visual Insights, we have implemented a fix, and are working to establish faster data syncing. Additional updates will be provided as soon as possible

### 2025-07-16 06:09 UTC: resolved
The data refresh issue in Visual Insights and Data explorer has been resolved. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

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