Intermittent issues impacting Document Previews in Lever

What to do

• Check whether you use Lever Hire in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 46m it lasted.

  Anything that failed between 2025-08-19 16:52 UTC and 2025-08-19 17:38 UTC may need a replay.

• Subscribe to Lever's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=lever works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Lever 3

1. identifiedAug 19, 2025, 4:52 PM UTC

   We have identified an issue that is intermittently affecting the Document previewing in Lever. Issues impacting Document Previews were noticed around 8 AM PT. Users may intermittently experience issues when trying to view document previews in Lever. Our Engineering teams are actively working to resolve this as soon as possible.

   provider

2. monitoringAug 19, 2025, 5:25 PM UTC

   A fix has been implemented for the issue when trying to view Document previews. Customers should now be able to see previews of Documents in Lever. Please refresh the page if you have not already. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

   provider

3. resolvedAug 19, 2025, 5:38 PM UTC

   The issue where users were unable to preview documents has been resolved. The incident occurred from 8 AM to 10:35 AM PT. Please refresh Lever in your browser. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

   provider

Corrections

None so far.

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