# Degraded Service Directory and long time range span queries for some customers.

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Degraded
- lasted 16h 45m
- started 2023-08-30 18:29 UTC
- US - Service Directory
- us
- id: DWN-0a80c8f844
- Official page: https://stspg.io/b9h8v0f1x9yz

## Updates from ServiceNow Cloud Observability
### 2023-08-30 18:29 UTC: investigating
Degraded Service Directory and long time range span queries for some customers.

### 2023-08-30 18:55 UTC: identified
We have identified the issue and are working on a fix.

### 2023-08-30 19:29 UTC: identified
We are continuing to work on a fix for this issue.

### 2023-08-31 11:13 UTC: resolved
This incident has been resolved.

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