# Alerts tab loading slowly

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Degraded
- lasted 3h 17m
- started 2025-08-19 13:15 UTC
- US - Unified Alerting
- us
- id: DWN-0adae3e7dd
- Official page: https://stspg.io/jfgyjxd5kb11

## Updates from ServiceNow Cloud Observability
### 2025-08-19 13:15 UTC: investigating
The Cloud Observability team has been notified and are investigating an issue with the alerts tab loading slowly on the main website.

### 2025-08-19 14:15 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-08-19 16:32 UTC: resolved
This incident has been resolved.

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