# Alert evaluation delays

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Major outage
- lasted 2h 6m
- started 2023-01-19 23:18 UTC
- US - Unified Alerting, US - Streams Alerting
- us
- id: DWN-12633992b4
- Official page: https://stspg.io/bmkys17ygs5p

## Updates from ServiceNow Cloud Observability
### 2023-01-19 23:18 UTC: investigating
We are currently investigating this issue.

### 2023-01-19 23:30 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2023-01-20 01:25 UTC: resolved
This incident has been resolved.

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