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down.guideby Sazabi
ServiceNow Cloud Observability
DWN-1e5c6f00b7ServiceNow Cloud ObservabilityResolved

Telemetry ingest severely degraded (spans, logs, metrics)

Partial outage Lasted 46m · started · ServiceNow Cloud Observability's page

Level
confirmed
Worst impact
Partial outage
Components
US - Trace Assembly, US - Trace Statistics, US - Metrics, US - Logs
Regions
us
Down Index
31of 100

What to do

  • Check whether you use ServiceNow Cloud Observability US - Trace Assembly, US - Trace Statistics, US - Metrics, US - Logs in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

  • Confirm your retries, queues and scheduled jobs caught up after the 46m it lasted.

    Anything that failed between 2024-05-13 17:20 UTC and 2024-05-13 18:05 UTC may need a replay.

  • Subscribe to ServiceNow Cloud Observability's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=lightstep works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from ServiceNow Cloud Observability 4

  1. investigating

    We are currently investigating this issue.

    provider

  2. monitoring

    A fix has been put in place and we are monitoring the results.

    provider

  3. monitoring

    We are continuing to monitor for any further issues.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-1e5c6f00b7

Is ServiceNow Cloud Observability still down?

No, this incident was resolved 2024-05-13 18:05 UTC. For ServiceNow Cloud Observability's live state, see https://down.guide/lightstep.

How long did it last?

46m, from 2024-05-13 17:20 UTC to 2024-05-13 18:05 UTC, by the times ServiceNow Cloud Observability posted.

What was affected?

ServiceNow Cloud Observability named US - Trace Assembly, US - Trace Statistics, US - Metrics, US - Logs in us.

What caused it?

ServiceNow Cloud Observability hasn't published a root cause. If it does, it shows here.

Where does this come from?

ServiceNow Cloud Observability's official status page, https://status.lightstep.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.

Sources

Feed