# Telemetry ingest severely degraded (spans, logs, metrics)

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Partial outage
- lasted 46m
- started 2024-05-13 17:20 UTC
- US - Trace Assembly, US - Trace Statistics, US - Metrics +1
- us
- id: DWN-1e5c6f00b7
- Official page: https://stspg.io/qf7bgp3y4fzt

## Updates from ServiceNow Cloud Observability
### 2024-05-13 17:20 UTC: investigating
We are currently investigating this issue.

### 2024-05-13 17:45 UTC: monitoring
A fix has been put in place and we are monitoring the results.

### 2024-05-13 17:45 UTC: monitoring
We are continuing to monitor for any further issues.

### 2024-05-13 18:05 UTC: resolved
This incident has been resolved.

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