# ingestion errors for certain customers

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 30m
- started 2022-09-14 09:45 UTC
- US - Trace Assembly, US - Service Directory, US - Trace Statistics +2
- us
- id: DWN-1eb9d98a25
- Official page: https://stspg.io/t9h9894ys0rd

## Updates from ServiceNow Cloud Observability
### 2022-09-14 09:45 UTC: identified
We are currently experiencing issues with data ingestion for certain microsatellite customers. The issue started at 2:45am PST. We have identified the issue and are deploying a fix.

### 2022-09-14 10:15 UTC: identified
We are continuing to work on a fix for this issue.

### 2022-09-14 13:15 UTC: resolved
This incident has been resolved.

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