- Level
- confirmed
- Worst impact
- Degraded
- Components
- US - Service Directory, US - Dashboards, US - Streams Alerting, US - Notebooks, US - Change Intelligence, US - Explorer, US - Logs Search
- Regions
- us
- Down Index
- 26of 100
What to do
Check whether you use ServiceNow Cloud Observability US - Service Directory, US - Dashboards, US - Streams Alerting, US - Notebooks and 3 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 20m it lasted.
Anything that failed between 2025-07-16 13:49 UTC and 2025-07-16 20:10 UTC may need a replay.Subscribe to ServiceNow Cloud Observability's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=lightstep works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from ServiceNow Cloud Observability 6
- investigating
We are experiencing issues logging into webapp. We are investigating.
provider
- identified
We have identified the issue and are working on a solution. The site should be operational while we work on this.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- monitoring
We have applied a fix for the root cause and believe everything should now be working fine.
provider
- monitoring
We are continuing to monitor for any further issues.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-2336d449a8
Is ServiceNow Cloud Observability still down?
No, this incident was resolved 2025-07-16 20:10 UTC. For ServiceNow Cloud Observability's live state, see https://down.guide/lightstep.
How long did it last?
6h 20m, from 2025-07-16 13:49 UTC to 2025-07-16 20:10 UTC, by the times ServiceNow Cloud Observability posted.
What was affected?
ServiceNow Cloud Observability named US - Service Directory, US - Dashboards, US - Streams Alerting, US - Notebooks and 3 more in us.
What caused it?
ServiceNow Cloud Observability hasn't published a root cause. If it does, it shows here.
Where does this come from?
ServiceNow Cloud Observability's official status page, https://status.lightstep.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.