# Intermittent Webapp Unavailability

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Degraded
- lasted 6h 20m
- started 2025-07-16 13:49 UTC
- US - Service Directory, US - Dashboards, US - Streams Alerting +4
- us
- id: DWN-2336d449a8
- Official page: https://stspg.io/c913sk42t6z8

## Updates from ServiceNow Cloud Observability
### 2025-07-16 13:49 UTC: investigating
We are experiencing issues logging into webapp. We are investigating.

### 2025-07-16 16:12 UTC: identified
We have identified the issue and are working on a solution. The site should be operational while we work on this.

### 2025-07-16 16:52 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-07-16 17:02 UTC: monitoring
We have applied a fix for the root cause and believe everything should now be working fine.

### 2025-07-16 17:04 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-07-16 20:10 UTC: resolved
This incident has been resolved.

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