# span ingestion experiencing errors for some customers

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Degraded
- lasted 1h 29m
- started 2022-05-16 19:45 UTC
- id: DWN-3d0782949c
- Official page: https://stspg.io/sp932y3jlz2b

## Updates from ServiceNow Cloud Observability
### 2022-05-16 19:45 UTC: identified
The issue has been identified and a fix is being implemented.

### 2022-05-16 20:23 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2022-05-16 21:14 UTC: resolved
This incident has been resolved.

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