# intermittent gaps in streams data

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Degraded
- lasted 1h 7m
- started 2022-06-23 17:19 UTC
- id: DWN-3e30588341
- Official page: https://stspg.io/yj1lylf0fm03

## Updates from ServiceNow Cloud Observability
### 2022-06-23 17:19 UTC: investigating
We are currently investigating this issue.

### 2022-06-23 17:40 UTC: identified
The issue has been identified and a fix is being implemented.

### 2022-06-23 18:26 UTC: resolved
We've mitigated the issue and new streams data is being collected as of 10:30 PST.
There is a gap from around 9:30 PST to 10:30 PST for many streams. You may have false positive or negative alerts for this period.
As a workaround, if you are using microsatellites you can see equivalent data during this time in notebooks or dashboards by querying the spans data. If you create a notebook for this span data then a snapshot of the data will be retained for longer (see https://docs.lightstep.com/docs/use-notebooks#data-retention-in-notebooks).

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