# span ingestion for customers using Cloud Observability operated microsats failing

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Major outage
- lasted 1h 8m
- started 2024-01-22 22:33 UTC
- US - Trace Assembly, US - Trace Statistics
- us
- id: DWN-4427288f86
- Official page: https://stspg.io/n5cmc3tdp9fx

## Updates from ServiceNow Cloud Observability
### 2024-01-22 22:33 UTC: identified
The issue has been identified and a fix is being implemented.

### 2024-01-22 23:41 UTC: resolved
This incident has been resolved.

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