# intermittent UI unavailability issues

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Major outage
- lasted 2h 35m
- started 2023-05-02 21:08 UTC
- US - Service Directory, US - Dashboards, US - Notebooks +3
- us
- id: DWN-490e1c800b
- Official page: https://stspg.io/vmfhv1hr03bk

## Updates from ServiceNow Cloud Observability
### 2023-05-02 21:08 UTC: investigating
We are currently investigating this issue.

### 2023-05-02 22:00 UTC: investigating
We are continuing to investigate this issue.

### 2023-05-02 22:32 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2023-05-02 23:44 UTC: resolved
Incident has been resolved.

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