# Lightstep Webapp and API Experiencing Issues

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 10m
- started 2022-01-07 15:24 UTC
- US - Service Directory, US - Dashboards, US - Observability - API +2
- us
- id: DWN-4b494bb1f1
- Official page: https://stspg.io/zr4l5dw4pbpt

## Updates from ServiceNow Cloud Observability
### 2022-01-07 15:24 UTC: investigating
We are currently investigating this issue.

### 2022-01-07 15:38 UTC: identified
The issue has been identified and a fix is being implemented.

### 2022-01-07 15:39 UTC: identified
We are continuing to work on a fix for this issue.

### 2022-01-07 15:48 UTC: identified
We are continuing to work on a fix for this issue.

### 2022-01-07 16:06 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2022-01-07 16:20 UTC: monitoring
We are continuing to monitor for any further issues.

### 2022-01-07 17:34 UTC: resolved
This incident has been resolved.

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