# Span Query Unavailability and Latency

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Degraded
- lasted 10h 55m
- started 2023-07-25 18:47 UTC
- US - Service Directory, US - Dashboards, US - Streams Alerting +4
- us
- id: DWN-4e04b00155
- Official page: https://stspg.io/pxll2xv5nccc

## Updates from ServiceNow Cloud Observability
### 2023-07-25 18:47 UTC: monitoring
We are currently rolling out a fix to improve query latency and availability.

### 2023-07-26 05:42 UTC: resolved
This incident has been resolved.

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