# Email notification delivery impacted

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Degraded
- lasted 2h 38m
- started 2023-03-01 21:33 UTC
- US - Trace Assembly, PagerDuty Events API, US - Service Directory +12
- us
- id: DWN-5a556abd82
- Official page: https://stspg.io/jd2w99q325z5

## Updates from ServiceNow Cloud Observability
### 2023-03-01 21:33 UTC: identified
We are currently having trouble delivering emails for user invitations, instrumentation insights, password reset notifications, key expirations, and billing overages. We are working to mitigate this.

### 2023-03-02 00:12 UTC: resolved
This incident has been resolved. Emails that had previously failed to send will be delivered.

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