# High failure rate in metric queries

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 37m
- started 2024-05-07 11:53 UTC
- US - Unified Alerting, US - Dashboards, US - Notebooks +1
- us
- id: DWN-5aa821dca3
- Official page: https://stspg.io/5nw0mhf1p970

## Updates from ServiceNow Cloud Observability
### 2024-05-07 11:53 UTC: investigating
We are currently investigating this issue.

### 2024-05-07 11:57 UTC: identified
The issue has been identified and a fix is being implemented.

### 2024-05-07 14:03 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-05-07 14:31 UTC: resolved
This incident has been resolved.

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