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down.guideby Sazabi
ServiceNow Cloud Observability
DWN-7272f74e4fServiceNow Cloud ObservabilityResolved

Lightstep experience major issues with web UI, query and ingest.

Major outage Lasted 9h 28m · started · ServiceNow Cloud Observability's page

Level
confirmed
Worst impact
Major outage
Components
US - Trace Assembly, PagerDuty Events API, US - Service Directory, US - Unified Alerting, US - Dashboards, US - Streams Alerting, US - Trace Statistics, Slack Apps/Integrations, US - Notebooks, US - Metrics, US - Observability - API, Slack Connections, US - Change Intelligence, US - Explorer, Slack Messaging
Regions
us
Down Index
53of 100

What to do

  • Check whether you use ServiceNow Cloud Observability US - Trace Assembly, PagerDuty Events API, US - Service Directory, US - Unified Alerting and 11 more in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

  • Confirm your retries, queues and scheduled jobs caught up after the 9h 28m it lasted.

    Anything that failed between 2023-07-11 03:21 UTC and 2023-07-11 12:48 UTC may need a replay.

  • Subscribe to ServiceNow Cloud Observability's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=lightstep works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from ServiceNow Cloud Observability 8

  1. investigating

    We are currently investigating this issue.

    provider

  2. investigating

    We are continuing to investigate this issue.

    provider

  3. investigating

    We are continuing to investigate this issue.

    provider

  4. investigating

    Ingest of all data is currently recovering. The web UI is back up. Queries should be working.

    provider

  5. investigating

    Most services should be operating normal. There may still be issues with alerting. We continue to investigate.

    provider

  6. investigating

    We are continuing to investigate this issue. There has been a regression.

    provider

  7. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  8. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-7272f74e4f

Is ServiceNow Cloud Observability still down?

No, this incident was resolved 2023-07-11 12:48 UTC. For ServiceNow Cloud Observability's live state, see https://down.guide/lightstep.

How long did it last?

9h 28m, from 2023-07-11 03:21 UTC to 2023-07-11 12:48 UTC, by the times ServiceNow Cloud Observability posted.

What was affected?

ServiceNow Cloud Observability named US - Trace Assembly, PagerDuty Events API, US - Service Directory, US - Unified Alerting and 11 more in us.

What caused it?

ServiceNow Cloud Observability hasn't published a root cause. If it does, it shows here.

Where does this come from?

ServiceNow Cloud Observability's official status page, https://status.lightstep.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.

Sources

Feed