# Lightstep experience major issues with web UI, query and ingest.

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Major outage
- lasted 9h 28m
- started 2023-07-11 03:21 UTC
- US - Trace Assembly, PagerDuty Events API, US - Service Directory +12
- us
- id: DWN-7272f74e4f
- Official page: https://stspg.io/llvym274ytj6

## Updates from ServiceNow Cloud Observability
### 2023-07-11 01:20 UTC: investigating
We are currently investigating this issue.

### 2023-07-11 01:46 UTC: investigating
We are continuing to investigate this issue.

### 2023-07-11 02:09 UTC: investigating
We are continuing to investigate this issue.

### 2023-07-11 02:10 UTC: investigating
Ingest of all data is currently recovering. The web UI is back up. Queries should be working.

### 2023-07-11 03:21 UTC: investigating
Most services should be operating normal. There may still be issues with alerting. We continue to investigate.

### 2023-07-11 04:31 UTC: investigating
We are continuing to investigate this issue. There has been a regression.

### 2023-07-11 05:12 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2023-07-11 12:48 UTC: resolved
This incident has been resolved.

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