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down.guideby Sazabi
ServiceNow Cloud Observability
DWN-7541965b72ServiceNow Cloud ObservabilityResolved

Webapp is down

Major outage Lasted 4h 23m · started · ServiceNow Cloud Observability's page

Level
confirmed
Worst impact
Major outage
Components
US - Service Directory, US - Dashboards, US - Notebooks, US - Observability - API, US - Change Intelligence, US - Explorer
Regions
us
Down Index
47of 100

What to do

  • Check whether you use ServiceNow Cloud Observability US - Service Directory, US - Dashboards, US - Notebooks, US - Observability - API and 2 more in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

  • Confirm your retries, queues and scheduled jobs caught up after the 4h 23m it lasted.

    Anything that failed between 2023-06-01 19:12 UTC and 2023-06-01 23:35 UTC may need a replay.

  • Subscribe to ServiceNow Cloud Observability's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=lightstep works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from ServiceNow Cloud Observability 6

  1. investigating

    We are currently investigating this issue.

    provider

  2. investigating

    We have mitigated the issue; the public API is still unavailable for some customers

    provider

  3. investigating

    The public API continues to be unavailable for some customers. We have identified the underlying issue and are continuing to work on a fix.

    provider

  4. identified

    The public API continues to be unavailable for some customers. We have identified the underlying issue and are continuing to work on a fix.

    provider

  5. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  6. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-7541965b72

Is ServiceNow Cloud Observability still down?

No, this incident was resolved 2023-06-01 23:35 UTC. For ServiceNow Cloud Observability's live state, see https://down.guide/lightstep.

How long did it last?

4h 23m, from 2023-06-01 19:12 UTC to 2023-06-01 23:35 UTC, by the times ServiceNow Cloud Observability posted.

What was affected?

ServiceNow Cloud Observability named US - Service Directory, US - Dashboards, US - Notebooks, US - Observability - API and 2 more in us.

What caused it?

ServiceNow Cloud Observability hasn't published a root cause. If it does, it shows here.

Where does this come from?

ServiceNow Cloud Observability's official status page, https://status.lightstep.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.

Sources

Feed