# Webapp is down

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Major outage
- lasted 4h 23m
- started 2023-06-01 19:12 UTC
- US - Service Directory, US - Dashboards, US - Notebooks +3
- us
- id: DWN-7541965b72
- Official page: https://stspg.io/ywpkfpbkbrt1

## Updates from ServiceNow Cloud Observability
### 2023-06-01 19:12 UTC: investigating
We are currently investigating this issue.

### 2023-06-01 19:48 UTC: investigating
We have mitigated the issue; the public API is still unavailable for some customers

### 2023-06-01 20:30 UTC: investigating
The public API continues to be unavailable for some customers. We have identified the underlying issue and are continuing to work on a fix.

### 2023-06-01 20:31 UTC: identified
The public API continues to be unavailable for some customers. We have identified the underlying issue and are continuing to work on a fix.

### 2023-06-01 21:17 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2023-06-01 23:35 UTC: resolved
This incident has been resolved.

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