# Alert status in Web UI may display Unknown

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Degraded
- lasted 2h 4m
- started 2023-04-25 00:41 UTC
- id: DWN-79f5683d09
- Official page: https://stspg.io/xcbb18r0dqsn

## Updates from ServiceNow Cloud Observability
### 2023-04-25 00:41 UTC: investigating
Alert notifications are not impacted. We are currently investigating this issue.

### 2023-04-25 02:14 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2023-04-25 02:45 UTC: resolved
This incident has been resolved.

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