# Some customers may experience small amounts of missing spans in queries under certain circumstances.

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Degraded
- lasted 41m
- started 2022-06-15 14:51 UTC
- US - Dashboards, US - Notebooks
- us
- id: DWN-8648a76fdc
- Official page: https://stspg.io/fxmy8bv3hjxb

## Updates from ServiceNow Cloud Observability
### 2022-06-15 14:51 UTC: investigating
We are working on fixing the issue. Generally only Notebooks queries are affected for some customers.

### 2022-06-15 15:17 UTC: investigating
We are continuing to investigate this issue.

### 2022-06-15 15:31 UTC: investigating
We are continuing to investigate this issue.

### 2022-06-15 15:32 UTC: resolved
All systems are recovering, we are actively monitoring ongoing issues.

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