# Errors and higher latency on all API endpoints

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Degraded
- lasted 6h 28m
- started 2023-09-15 19:05 UTC
- US - Trace Assembly, PagerDuty Events API, US - Service Directory +14
- us
- id: DWN-9712ef0594
- Official page: https://stspg.io/p4ttkn8zc2l0

## Updates from ServiceNow Cloud Observability
### 2023-09-15 19:05 UTC: investigating
We are currently investigating this issue.

### 2023-09-15 19:06 UTC: investigating
We are continuing to investigate this issue.

### 2023-09-15 19:52 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2023-09-16 01:33 UTC: resolved
This incident has been resolved.

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