# Degraded log ingestion and partial query results

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Degraded
- lasted 55m
- started 2024-03-14 19:58 UTC
- US - Logs, US - Logs Search
- us
- id: DWN-9e457e9638
- Official page: https://stspg.io/jkwjlh8d3sff

## Updates from ServiceNow Cloud Observability
### 2024-03-14 19:58 UTC: investigating
Some customers are reporting partial results for logging queries. We are currently investigating this along side degraded performance of log ingestion via the OTLP format.

### 2024-03-14 20:22 UTC: identified
The issue has been identified and a fix is being implemented.

### 2024-03-14 20:23 UTC: monitoring
We are seeing log backfill into the platform and queries returning expected results. We will continue to monitor the situation.

### 2024-03-14 20:53 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).