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ServiceNow Cloud Observability

Lightstep web application is unavailable

Major outage Lasted 2h 16m · started · ServiceNow Cloud Observability's page

Level
confirmed
Worst impact
Major outage
Components
PagerDuty Events API, US - Service Directory, US - Unified Alerting, US - Dashboards, US - Streams Alerting, Slack Apps/Integrations, US - Notebooks, US - Observability - API, Slack Connections, US - Change Intelligence, US - Explorer, Slack Messaging
Regions
us
Down Index
48of 100

What to do

  • Check whether you use ServiceNow Cloud Observability PagerDuty Events API, US - Service Directory, US - Unified Alerting, US - Dashboards and 8 more in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 16m it lasted.

    Anything that failed between 2022-12-02 01:01 UTC and 2022-12-02 03:18 UTC may need a replay.
  • Subscribe to ServiceNow Cloud Observability's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=lightstep works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from ServiceNow Cloud Observability 6

  1. investigating

    We are currently investigating this issue.

    provider

  2. investigating

    We are continuing to actively investigate this issue.

    provider

  3. investigating

    We are continuing to actively investigate this issue.

    provider

  4. investigating

    We are continuing to actively investigate this issue.

    provider

  5. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  6. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-ceadcd4a16

Is ServiceNow Cloud Observability still down?

No, this incident was resolved 2022-12-02 03:18 UTC. For ServiceNow Cloud Observability's live state, see https://down.guide/lightstep.

How long did it last?

2h 16m, from 2022-12-02 01:01 UTC to 2022-12-02 03:18 UTC, by the times ServiceNow Cloud Observability posted.

What was affected?

ServiceNow Cloud Observability named PagerDuty Events API, US - Service Directory, US - Unified Alerting, US - Dashboards and 8 more in us.

What caused it?

ServiceNow Cloud Observability hasn't published a root cause. If it does, it shows here.

Where does this come from?

ServiceNow Cloud Observability's official status page, https://status.lightstep.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.