# Span Ingestion & Trace Assembly Degraded

- Provider: [ServiceNow Cloud Observability](https://down.guide/lightstep)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 11m
- started 2023-02-16 16:39 UTC
- US - Trace Assembly, US - Trace Statistics
- us
- id: DWN-e0e0c28df9
- Official page: https://stspg.io/1h8kzbcw3j0z

## Updates from ServiceNow Cloud Observability
### 2023-02-16 16:39 UTC: investigating
We are currently investigating an issue with span ingest into: ingest.lightstep.com.

### 2023-02-16 17:05 UTC: investigating
We have identified an issue ingesting spans for customers sending traffic directly to ingest.lightstep.com. Customers that are running microsatellites are not affected.

### 2023-02-16 17:05 UTC: identified
A suspected issue has been identified and a fix is being rolled out.

### 2023-02-16 17:06 UTC: identified
We have identified an issue ingesting spans for customers sending traffic directly to ingest.lightstep.com. Customers that are running microsatellites are not affected.

### 2023-02-16 17:31 UTC: identified
Span ingestion appears to be functional. Trace assembly is still impacted and actively being worked on.

### 2023-02-16 17:35 UTC: identified
We are continuing to work on a fix for this issue.

### 2023-02-16 17:43 UTC: monitoring
We have deployed the fixes and are actively monitoring the affected systems.

### 2023-02-16 17:50 UTC: resolved
All affected systems appear to be returned to a working state.

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